In the case of PL5, I have had no issues. I always install demos and test them but even that is not foolproof. It pays to be persistent, get beyond the first level responder and find someone who understands the real issue. Additionally, in a situation like yours, the trial would have carried you through to the Black Friday sale price. You may find that the new features may not be worth the cost to you, or support of your new camera may not be included, or you could run into technical issues that will give you buyer’s remorse. Caveat Emptor.Īdditionally, using the trial version even when you are familiar with the software is always a good idea. Consumers always need to be vigilant before spending their money. However, I doubt very much that it is “pure and deliberate deception” on DxO’s part. I understand your frustration, I’ve been there. Their practice of significantly increasing a discount after 2 weeks is pure and deliberate deception.Īnd yes, I know that other companies likely do it, that does not change the issue. Sorry, I don’t keep track of what was offered last year or whenever for all the software I have.ĭXO is the only one I have that updates anywhere close to this date.

Well, needless to say DXO are refusing a refund… and refusing to move it beyond the “front line” responder. Some people wait, and some people, like myself, purchase the upgrade as soon as it is available. However, sInce there is a 31 day trial period, other people opt to download the trial when PhotoLab is released and then purchase an upgrade license when Black Friday prices become available.This is not new. When it’s released, DxO initially gives users a reasonable upgrade price which many of us take advantage of knowing full well that Black Friday prices will be much lower. Unfortunately, the timing of new PhotoLab major releases is almost always the 3rd Wednesday of October, only a month before Black Friday. One should not have to wait and trust that it will go on sale again a couple of weeks later. Notwithstanding that “everybody does it” this is pure deception and despicable.

In other words, a deliberate ploy to get customers to pay more than they needed for it. My point should be quite clear, the “release sale” was made in the deliberate knowledge that it will go on sale again very shortly thereafter at a significantly lower price. And, when I purchased it on release it was on “sale”.

Dxo photolab 4 discount